The Advanced Settings dialog offers options for setting the behavior of this process and its parallel tickets. Use these options to customize the process handling to your specific requirements in terms of process modifiability and the availability of parallel tickets to other resource members.
By default, processes are fixed in their behavior to match company guidelines. However, you can allow supporter users to modify a process instance before applying it to a ticket. This ticket action does not change the process as defined in the configuration. The following options are available:
Note: This option is disabled if the process is customized while applying to a ticket.
By default, tickets can be viewed only by users with the appropriate permissions or memberships in the current resource. However, by setting the sharing options, you can allow access to tickets for all members of the resources involved in a process. This means that users with memberships in resources that could potentially have access to a ticket created by the process or the main ticket in the future are immediately given read or write access to the main ticket and all its parallel tickets. The following options can be used:
Note: If a process is being shared with other team members, the dialog will show the resources that are defined in the process and thus part of the share.