The Default Settings dialog offers options for setting the default behavior of processes and their involved tickets. Use these options to adjust process handling to your specific needs in terms of process modifiability and the availability of tickets to other resource members.
By default, processes are fixed in their behavior to match company guidelines. However, you can allow supporter users to modify a process instance before applying it to a ticket. This action does not change the process as defined in the configuration. The following options are available:
In this settings dialog, you can change the overall default behavior of the server when creating new processes. These values can be changed for each process individually in the process editing dialog.
Note: Only users with the Server Administration permission can change the overall default value.
By default, tickets can be viewed only by users with the appropriate permissions or memberships in the current resource. However, by setting the sharing options, you can allow access to tickets for all members of the resources involved in a process. This means that users with memberships in resources that could potentially have access to a ticket created by the process or the main ticket in the future are immediately given read or write access to the main ticket and all its parallel tickets. The following options can be used:
In this settings dialog, you can change the overall default behavior of the server when creating new processes. These values can be changed for each process individually in the process editing dialog.
Note: Only users with the Server Administration permission can change the overall default value.