Ticket Export

The Ticket Export creates a zip file with a PDF of the ticket, as well as the ticket's attachments, if available. The same report is used to create the export as is used to print from the Tickets application.

In combination with the "Ticket Changed" trigger and the "File System" action, one could, for example, automatically archive all finished tickets to a selected folder.

The job requires a ticket ID as parameter and can be set up, what exactly to export:

  • Ticket steps and attachments: Exports the ticket as PDF and adds ticket attachments into the resulting ZIP file. If there are multiple ticket IDs, the action will be applied to each of these tickets. Ticket IDs can be separated by: space, semicolon, or coma.
  • Ticket attachments only: Exports the attachments in a ZIP file, without the ticket PDF.
  • Ticket steps without attachments: Exports the ticket PDF only, also packaged as ZIP file.

An optional condition can be used to determine whether the export job had any file results. The condition is added using the option button on the Task Planner job.

Note: The PDF is created using the print report and the permissions of the task owner.