The settings of the Views are made in a dialog. This largely mirrors the actual Views in the sidebar of the ticket application. In the main dialog, the user gets an overview of the existing views and their configured visibility for the user. There are several groups of views with specific tasks available:
In general, only a user's own views can be edited. All other views - and also their groups - can be hidden. Users with the permission Define Templates can share their own views and continue to edit or delete them afterwards.
Editing a view is started via the options menu on the individual view lines. It is done in a sub-dialog, just like creating a new view.
Note: Shared views without their own grouping always appear under the group Views. If all authorizations are subsequently removed, this view remains there and cannot be transferred to the list of My Views again. In the event of accidentally sharing a view, it must be deleted and re-created.
Note: Views for which a grouping is entered in the ticket filter settings, the view becomes a new group, parallel to Views and My Views.
Users can sort the list of views according to their requirements. This applies to both the specific views and the groups. Sorting is done either by clicking on the arrow icons or using drag & drop at the beginning of each line.