The ticket text editor is essential for editing tickets. Therefore it offers a variety of functions that help the supporters to edit and respond to tickets. The text editor has two modes: plain text and with formatting. The mode is preset depending on whether the ticket already contains formatted text. It can be changed by the supporter using the button in the editor toolbar. For new tickets, the default value from the configuration is used.
In the plain text mode, the toolbar of the editor mainly offers the function for adding auto-texts. In the mode with formatting, various formatting aids are additionally available (see figure).
Note: The height of the text editor can be changed at below the editor.
Formatting of text is done with the usual tools:
The text editor supports the insertion of typical elements by means of a button in the toolbar:
:-)
) are not converted directly, the input from the editor when typing a colon and two other characters - suggests apt emojis for direct insertion - e.g. :slight
→ 🙂The text editor supports the use of auto-texts (see figure, first line) if they have been set up in the desktop application. Details about this can be found in the help of the settings dialog.
The Auto-Text button opens a sidebar to the right of the text editor in which the existing texts are listed. Groupings of auto-texts can be expanded for viewing. After selecting an auto-text, a preview of the resulting text appears as well as a button for inserting it into the text editor. A double click also inserts the text into the text editor.
With the sidebar search, the group, the name as well as the content of the auto-texts are searched and the results are listed.
To insert blocks particularly quickly in the text editor, each block can define an abbreviation - a short character combination - which is displayed in the sidebar right-aligned to the name of the auto text name. By entering the abbreviation, e.g. sig
and pressing F3
this auto-text will be inserted directly.
Note: In the user's profile, it is noted whether the sidebar of the text modules was last opened, so that it is also opened directly when editing other tickets.
Note: Text modules are always inserted at the cursor position. Individual pieces of text from an auto-text can be inserted via selection and then Copy&Paste or Drag&Drop in the editor.
Note: The sidebar has the entire height of the text editor available. If this is not sufficient, the editor can be enlarged - as described above.
Further functions to support editing in the text editor:
Ctrl+Z
/ Ctrl+Y
as in other programs.CMD+Z
/ CMD+Y
Ctrl+C
/ Ctrl+V
(On macOS it is CMD+C
/ CMD+V
)CTRL+SHIFT+V
as well as CMD+ALT+SHIFT+V
on macOS.