The creation of a ticket can be started via the button New Ticket next to the search bar and takes place in a separate dialog. The ticket is created in two steps:
A new ticket is created using the corresponding button in the header, right next to the search. In the dialog that opens, fill in the specified fields and enter the inquiry. It is also possible to attach files here.
Using the button Fields in the footer users can change the list of visible fields. It is also possible to change the order of the fields there.
First, you have to choose who the owner of the ticket is. This is the user account for which a ticket is opened. The dialog allows to search for an existing i-net HelpDesk user or, if necessary, to create a new user.
Note: The user account usually means a natural person. It is also possible to create objects, for example Room 1
to Room 10
, as user accounts. However, these are still created in the Users and Groups application.
To create the request, the appropriate fields should be filled and the inquiry text should be formulated. It is also possible to attach files here.
Using the button Fields in the footer users can change the list of visible fields. It is also possible to change the order of the fields there.