The placeholders documented here are provided by the INETAPP server in the Task Planner application of, e.g. triggers. They can be used for jobs and actions, e.g. for setting ticket fields or sending emails.
Placeholder | Name |
---|---|
{action.emailsender} | The address of the sender of an "email received" ticket step |
{action.id} | The action ID of the ticket action that was performed, if there was one |
{action.name} | The name of the ticket action that was performed, if there was one |
{action.stepdescription} | Description in the ticket step of the ticket action that was performed, if there was one |
{action.steptext.html} | The main text of the ticket action step - formatted as HTML |
{action.steptext} | The main text of the ticket action step - formatted as plain text |
{action.user} | User who performed the ticket action, if there was one |
{action.when.timestamp} | The Unix epoch timestamp of the ticket action that was performed, if there was one, e.g. 1677590147221 |
{action.when} | The readable time of the ticket action that was performed, if there was one, e.g. "Feb 28, 2023, 2:15 PM" |
{creator.custom1} | Custom Field 1 of Ticket Creator |
{creator.custom2} | Custom Field 2 of Ticket Creator |
{creator.custom3} | Custom Field 3 of Ticket Creator |
{creator.custom4} | Custom Field 4 of Ticket Creator |
{creator.custom5} | Custom Field 5 of Ticket Creator |
{creator.custom6} | Custom Field 6 of Ticket Creator |
{creator.email} | Email of Ticket Creator |
{creator.link} | A link to the profile of the Ticket Creator, e.g. https://yourserver/usersandgroups/user/4c3f15ux1kbz5nra98v4w137m |
{creator.name} | Name of Ticket Creator |
{dispatcher.custom1} | Custom Field 1 of Ticket Dispatcher |
{dispatcher.custom2} | Custom Field 2 of Ticket Dispatcher |
{dispatcher.custom3} | Custom Field 3 of Ticket Dispatcher |
{dispatcher.custom4} | Custom Field 4 of Ticket Dispatcher |
{dispatcher.custom5} | Custom Field 5 of Ticket Dispatcher |
{dispatcher.custom6} | Custom Field 6 of Ticket Dispatcher |
{dispatcher.email} | Email of Ticket Dispatcher |
{dispatcher.link} | A link to the profile of the Ticket Dispatcher, e.g. https://yourserver/usersandgroups/user/4c3f15ux1kbz5nra98v4w137m |
{dispatcher.name} | Name of Ticket Dispatcher |
{lasteditor.custom1} | Custom Field 1 of the Ticket's Last Editor |
{lasteditor.custom2} | Custom Field 2 of the Ticket's Last Editor |
{lasteditor.custom3} | Custom Field 3 of the Ticket's Last Editor |
{lasteditor.custom4} | Custom Field 4 of the Ticket's Last Editor |
{lasteditor.custom5} | Custom Field 5 of the Ticket's Last Editor |
{lasteditor.custom6} | Custom Field 6 of the Ticket's Last Editor |
{lasteditor.email} | Email of the Ticket's Last Editor |
{lasteditor.link} | A link to the profile of the the Ticket's Last Editor, e.g. https://yourserver/usersandgroups/user/4c3f15ux1kbz5nra98v4w137m |
{lasteditor.name} | Name of the Ticket's Last Editor |
{owner.custom1} | Custom Field 1 of Ticket Owner |
{owner.custom2} | Custom Field 2 of Ticket Owner |
{owner.custom3} | Custom Field 3 of Ticket Owner |
{owner.custom4} | Custom Field 4 of Ticket Owner |
{owner.custom5} | Custom Field 5 of Ticket Owner |
{owner.custom6} | Custom Field 6 of Ticket Owner |
{owner.email} | Email of Ticket Owner |
{owner.link} | A link to the profile of the Ticket Owner, e.g. https://yourserver/usersandgroups/user/4c3f15ux1kbz5nra98v4w137m |
{owner.name} | Name of Ticket Owner |
{Ticket ID} | Ticket ID number, e.g. 251 |
{ticket.attachments} | Number of attachments the ticket has |
{ticket.category.displayname} | The name of the category the ticket is in |
{ticket.classification.displayname} | The name of the classification the ticket is in |
{ticket.custom1} | The value of the custom 1 ticket field |
{ticket.custom2} | The value of the custom 2 ticket field |
{ticket.custom3} | The value of the custom 3 ticket field |
{ticket.custom4} | The value of the custom 4 ticket field |
{ticket.custom5} | The value of the custom 5 ticket field |
{ticket.custom6} | The value of the custom 6 ticket field |
{ticket.custom7} | The value of the custom 7 ticket field |
{ticket.deadline} | The ticket deadline |
{ticket.escalation} | The ticket's escalation date |
{ticket.identifier} | The value of the 'identifier' ticket field |
{ticket.inquirydate} | The readable moment the ticket was first created by an inquiry |
{ticket.inquirytext.html} | The ticket's inquiry text if available - formatted as HTML |
{ticket.inquirytext} | The ticket's inquiry text if available - formatted as plain text |
{ticket.itil.displayname} | The name of the ITIL category the ticket is in |
{ticket.itillinkcount} | The number of ITIL links the ticket has |
{ticket.lastchanged} | The readable moment the ticket was last modified by a user |
{ticket.lastchangedby.displayname} | The display name of the user who caused the last change to the ticket |
{ticket.lasteditor.displayname} | The display name of the user who last modified the ticket |
{ticket.link} | A link to the given ticket, e.g. https://yourserver/ticketlist/ticket/251 |
{ticket.owner.displayname} | The display name of the ticket owner |
{ticket.priority.displayname} | The name of the priority the ticket is in |
{ticket.process.activity} | The name of the activity in the process the ticket is in |
{ticket.resource.displayname} | The name of the resource the ticket is in |
{ticket.status.displayname} | The name of the status the ticket is in |
{ticket.subject} | The subject of the ticket |
{ticket.sumtime} | The total amount of effort the ticket has required, if effort times have been collected |
{ticket.targettime} | The target time of the ticket |
{ticket.terminvereinbarungdate} | The ticket's appointment date |
{ticket.ticketid-reference} | The full ticket ID reference as it would be included in an automail email subject |
{ticket.ticketid} | Ticket ID number, e.g. 251 (same as {Ticket ID}) |
{ticket.ticketidlong} | Full Ticket ID without subject prefix or suffix, e.g. 251LGN |
{ticket.ticketowner.location.info} | The location info of the ticket owner |
{ticket.ticketprocess} | The name of the process the ticket is in |
{ticket.wiedervorlagedate} | The ticket's resubmission date |
Note: For all fields, they only provide a value if this is also set. Otherwise, the value of the field remains empty and the placeholder is only removed |