Target Time Passed

This series runs over all tickets whose entered Target Time has been surpassed by the accumulated Processing Time. The series provides the placeholder Ticket-ID for the jobs and actions to reference the corresponding ticket.

Please note that the series of Target Time Passed always takes into account all tickets for which the target time has been exceeded. Tickets can therefore be covered multiple times by this series.

Example

Work instruction

The company has defined a specification for the maximum time to be used for a given task. Based on this specification, the ticket dispatcher enters the Target Time in the corresponding ticket field before authorizing the ticket. In processing by a user with write access to resources, the required processing times are now recorded successively.

To check compliance with the requirement, a task with a daily time trigger is created in the Task Planner application. The series Target time passed is added and a notification for all tickets, for which the processing time took too long, is sent to the dispatcher.

Billing for external support

The target time can also be used to create bills for external support. For example: it takes longer to process an inquiry than is covered by contracts.

The procedure is analogous to the previous example. If the Target Time is passed, the creation of an invoice is conceivable as an action. This invoice can be sent to the department familiar with the billing using the Task Planner action Send email.

Placeholders

Provides placeholders to other task planner components.