Add Attachment

The job Add attachment adds files as an attachment to a ticket. Both a single file or a folder with files can be specified - optionally from the server's Drive if one is configured. The field Ticket-ID can be provided by a trigger or a series. The following parameters are available:

  • Ticket ID: the ID of the ticket to add the attachment(s) to. If there are multiple ticket IDs, the action will be applied to each of these tickets. Ticket IDs can be separated by: space, semicolon, or coma.
  • File / Folder: the single file or a folder with files to add to the ticket

Example

An external service provider who also has access to the i-net HelpDesk via the Tickets application should automatically be given a none disclosure agreement when they are commissioned.

Therefore, a task with the trigger Ticket Changed with the status Forwarded (Weitergeleitet) and a condition for the resource External assignment is created. The agreement is attached to the ticket using the job Add attachment.