Add Result as Attachment

The action Add Result As Attachment adds any resulting files from the task as one or more attachments to a ticket. The field Ticket-ID can be provided by a trigger or a series and is required to be set:

  • Ticket ID: the ID of the ticket to add the attachment(s) to

Note: Using the placeholder {Ticket ID} is recommended and can be provided by a trigger, newly created ticket using a Quick Ticket, or series task. If there are multiple ticket IDs, the action will be applied to each of these tickets.

Example

Tickets are relevant for billing and should be provided with the report for billing before they are closed. For this purpose, a new action Create billing with associated status can be created.

In the Taskplanner, a task is now created with a trigger on changes to a ticket and the status Create billing is selected as a condition. As a job, the corresponding report is rendered as a PDF and the action Add result as attachment is added.