None: The condition applies without restriction.
Subject: The subject of the ticket must contain the specified text.
ITIL: The ticket must have the selected ITIL status.
Category: The ticket must be in the selected category.
Classification: The ticket must have the selected classification.
Location/Customer: The ticket owner must be part of this location/customer.
Priority: The ticket must have the selected priority.
Process: The ticket must either be in any process, in no process, or in a specific process.
Resource: The ticket must be assigned to the selected resource.
Ticket owner: The ticket owner must be the specified user.
Ticket owner field: The specified ticket owner field must have a specified value.
User-defined fields: Depending on the data type, you can check the ticket field for:
String contains another String.
Numeric operators <
, >
, ==
, !=
Date values within the next 1-8 weeks, relative to task execution.
Deadline: The ticket deadline is within the next 1-8 weeks, relative to task execution.
Identifier: The ticket identifier contains a given text.