The job Add attachment adds files as an attachment to a ticket. Both a single file or a folder with files can be specified - optionally from the server's Drive if one is configured. The field Ticket-ID
can be provided by a trigger or a series. The following parameters are available:
An external service provider who also has access to the i-net HelpDesk via the Tickets application should automatically be given a none disclosure agreement when they are commissioned.
Therefore, a task with the trigger Ticket Changed with the status Forwarded
(Weitergeleitet
) and a condition for the resource External assignment
is created. The agreement is attached to the ticket using the job Add attachment
.