Add Auto Text

Adds an Auto Text block to the selected ticket. The following settings can be made:

  • Ticket ID: ID of the ticket to which the Auto Text is added
  • Always add Auto Text: a selection of the Auto Text that is added to the
  • Prefix line: an additional text line that is placed in front of the Auto Text.
  • Add to inquiry or latest step: select whether the inquiry or the last processing step should be expanded.

Note: Every Auto Text block is available for selection, even if the visibility was restricted in the dialog for defining Auto Text blocks.

Note: This action is analog to the Add Auto Text Job. The important difference is when the text is added.

Example

An Auto Text should be added to an inquiry. That Auto Text should make use of a ticket field that is dynamically filled by the current task. Create an Auto Text that contains a custom ticket field placeholder.

Also create a new task with the Task Planner using, e.g. the trigger Ticket Changed. Add the action Set Ticket Field and configure as needed. Now, add the action Add Auto Text and set it up with the previously created Auto Text.