The Ticket Warning trigger allows running actions when the Auto Escalation or Deadline state of a ticket is changed as per the defined threshold values.
These values can only be observed for tickets that are currently in an open state.
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Provides the following placeholders to other task planner components:
ticketwarning.type
: Deadline or Auto Escalationticketwarning.color
: none, green, yellow, red, passed for Deadline or deadline before for Auto-EscalationThe last warning status can be logged into a custom-defined field for reporting purposes. This allows you to report the last warning status of tickets when running statistics.
To accomplish this, create a new task planner job with the Ticket Warning trigger and add an action to change a ticket field. Use the placeholder ticketwarning.color
as the value.