Adds an Auto Text block to the selected ticket. The following settings can be made:
Note: Every Auto Text block is available for selection, even if the visibility was restricted in the dialog for defining Auto Text blocks.
Tickets that are newly created with the Printer
classification should be updated with the standard text on known solutions as a note for the ticket holder. A corresponding Auto Text is prepared for this task.
A new task is created with the Task Planner using the trigger Ticket Changed, the status Inquiry
(Anfrage
) and the condition Classification
→ Printer
. The job Add Auto Text
is configured with the previously created Auto Text.