Process Started

The trigger Process Started runs a task as soon as process has been assigned to a ticket. The option Process enables the filtering of the tickets to which this trigger reacts. To do this, an existing process can be selected or all process assignments can be reacted to with the default value <Any>. The trigger passes the placeholder Ticket-ID to the jobs and actions of the task in order to reference the corresponding ticket.

If a process is assigned to a ticket with the status Request (Anfrage), this trigger will only carry out the task if the ticket has been authorized, i.e. the status confirmed (Bestätigt) has been assigned. Removing a process does not cause the task to run again.

Note: If multiple tickets have a process assigned at the same time, the task is started multiple times in parallel.

Example

An email should be sent to the accounting department if a process with the name Order is carried out so they are informed in advance. To do this, a task is with the Process Started trigger is created and an action Send email added.

Placeholders

Provides placeholders to other task planner components.