Apply Action To Ticket

The Apply Action To Ticket action in the Task Planner allows you to edit a specific ticket using the {Ticket ID} placeholder, which is derived from a trigger or a ticket-producing job. You can add a step text to explain the action being taken.

It's important to note that some ticket actions may require additional information, such as the recipient's email address or the date and time of an appointment for actions like sending an email or setting up an appointment. Therefore, you must provide this additional data to ensure that the action is executed correctly.

Here are some examples of ticket actions that can be performed:

  • Authorize Ticket (Anfrage autorisieren), requires Ressource to be set
  • Edit Ticket (Bearbeiten)
  • User Comment (Benutzer Kommentar)
  • Take over Ticket (Übernehmen)
  • Finish Ticket (Beenden)
  • Delete Ticket (Anfrage/Auftrag löschen)
  • Send E-Mail (E-Mail versenden)
  • Resubmit (Wieder vorlegen)