The Email Received trigger runs the task when a new email is received and added to a ticket. The trigger can be customized to only trigger when certain conditions apply:
* Condition: By specifying Conditions the listing can be restricted to certain ticket properties. The corresponding possible values are displayed in a selection list after selecting the field. Additionally, a second condition can be specified and linked with both AND
and OR
.
Note: The given text is matched in lower case as is, regular expressions are not supported.
Note: If multiple condition fields are set, the incoming email must meet all conditions.