The High Workload trigger will run a task if a certain number of open tickets is reached in the INETAPP. A predefined number can be selected from the drop down menu.
* Condition: By specifying Conditions the listing can be restricted to certain ticket properties. The corresponding possible values are displayed in a selection list after selecting the field. Additionally, a second condition can be specified and linked with both AND
and OR
.
The resource First Level Support
should be relieved if there are more than 20 open tickets. The trigger High Workload starts a task that sends a notification, for example by email, to all employees of the resource Second Level Support
and asks for support there.