Ticket Process

The trigger "Ticket-Process" executes a task as soon as a ticket has been assigned a process or a process is exited or a specific activity in a process is reached. The option "Process" allows filtering the processes this trigger responds to. Either a specific process can be selected to be reacted to, or the default value "<Any>" can be used to react to all process assignments or exits. Alternatively, specific activities within a process can be set as triggers.

The trigger passes the placeholder "Ticket-ID" to the jobs and actions of the task to refer to the corresponding ticket.

Note: If multiple tickets receive a process at the same time, the task is started multiple times in parallel.

Example application

When the process "Order" is executed or when a certain activity is reached within the process, an email should be sent to the accounting department at the same time to inform them in advance and involve them in the process. For this purpose, a task is created with the trigger "Ticket Process" and an action "Send Email" is added.

Placeholders

Provides placeholders to other task planner components.