Add Attachment

The job Add attachment adds files as an attachment to a ticket. Both a single file or a folder with files can be specified - optionally from the server's repository if one is configured. The field Ticket-ID can be provided by a trigger or a series. The following parameters are available:

  • Ticket ID: the ID of the ticket to add the attachment(s) to
  • File / Folder: the single file or a folder with files to add to the ticket

Example

An external service providers who also has access to the i-net HelpDesk via the Tickets application should automatically be given a none disclosure agreement when they are commissioned.

Therefore a task with the trigger Ticket Changed with the status Forwarded (Weitergeleitet) and a condition for the resource External assignment is created. The agreement is attached to the ticket using the job Add attachment.