The series Tickets with status enables the processing of all tickets with a specified status in a series task. If the status if the tickets does not change and the series is runs again, these tickets will again be part of the series. The series provides the placeholder Ticket-ID
to subsequent jobs and actions.
* Condition: By specifying Conditions the listing can be restricted to certain ticket properties. The corresponding possible values are displayed in a selection list after selecting the field. Additionally, a second condition can be specified and linked with both AND
and OR
.
Note: Multiple statuses can be considered when setting up the series. The individual values are separated from each other by a semicolon. Alternatively, multiple values can be selected from the list.
Note: This series is similar to the trigger Ticket Changed, which takes effect with every status change. The series Tickets with status
is more suitable for time-controlled execution.
All tickets with the status Termination overdue
(Beendigung überfällig
) should be reported at the end of the week. To do this, a task with a weekly time trigger can be created and run the series. A notification to the employees of the resource is a suitable action.
Provides placeholders to other task planner components.