Created Tickets

The series Created Tickets enables the processing of all tickets created since the last run of this series. The series provides the placeholder Ticket-ID for the subsequent jobs and actions.

  • Condition: By specifying a condition the trigger can be limited to certain ticket properties. The corresponding possible values are displayed in a selection list after selecting the field. In addition to the condition, a filter for Only my Resources can be set (unless Resource is selected as the condition).
    • None: the trigger will be executed nonetheless
    • Resource: the ticket has to be assigned the the selected resource
    • Category: only tickets in the selected category will trigger the task
    • Location: the ticket was created by a user assigned to this location
    • Subject: the subject of the ticket contains a text to be specified.
    • ITIL: tickets must have the selected ITIL state to trigger the task
    • Classification: tickets must have the selected classification to trigger the task
    • Priority: tickets must have the selected priority to trigger the task

Note: Similar to the series Created Tickets there is a Trigger "Created Ticket" that responds to new tickets. The series and the trigger enable different scenarios, whereby the series is more suitable for time-controlled execution because the trigger immediately reacts to every new ticket.