The Task Planner trigger Ticket Changed will run the task if a ticket in INETAPP has been changed and is in the given status after the change has occurred. It is important that this status must be newly assigned. The placeholder Ticket-ID
is made available to the subsequent jobs and actions.
Hinweis: If this trigger is called for a given ticket more than 10 times in a minute, it will enter a cooldown phase of 5 minutes (limited to this specific ticket) to avoid an endless loop. Check your tasks' execution history for more information on how an endless loop might have happened. For example, if you set up your task to trigger on ticket changes and then change tickets in your task, it could create a loop like this.
Whenever a ticket reaches the Finished
(Beended
) status, an invoice should be created. To do this, the trigger Ticket Changed
can be set up with the corresponding status. As an action, the creation of a report with the prepared invoice is selected and the ticket ID is passed as a parameter.
The report can then be saved or forwarded by email.