Process Started - Series

The Process Started series runs jobs and actions for each ticket that have been assigned a process since the last time this task was performed. The option Process enables filtering the tickets to which this series is applied. To do this, an existing process can be selected or all process assignments can be included with the default value <Any>. The series passes the placeholder Ticket-ID to the jobs and actions of the task in order to reference the corresponding ticket.

Note: The series does not contain any tickets from which the process has been removed.

Note: Tickets with the status Inquiry (Anfrage) to which a process has been assigned are only included in the series if they are authorized, i.e. the status confirmed (Bestätigt) has been assigned.

Example

A weekly overview of the processes started should be created. A corresponding report was created for this task. In the Task Planner, a task is now created with a time trigger that runs the series Process Started on every Monday. Its job is the Create Report job.