Examples of this add-on:
The Munich company "Schmidt's LOGIN GmbH" (https://www.loginventory.de) has developed a powerful and inexpensive tool "LOGINventory". From the i-net HelpDesk a browser window is opened by clicking on a button and a preset URL is opened. As a parameter, any column name from the i-net table "tblUser" can be passed to this URL, usually this will be the placeholder <%Computername%>.
Other column names are: LastName, FirstName, Phone, Email, Room, Department, CostCenter, Free1, Free2, Free3, Free4 and Free5.
LOGINventory starts in the browser, immediately focusing on the computer of the i-net HelpDesk ticket. This will immediately display all inventory data for this machine.
Type | Action button |
Dialog | Requests (Dispatcher) |
Designation | LOGINventory (can be chosen freely) |
Class Name | Links |
Image | GIF must be created by yourself or leave field empty |
Position | Number indicating the position of the button in the toolbar. Can be left blank. |
Submit parameter | http://loginventory-webserver/LOGINventory7/default.aspx?pcuid=<%Computername%> |
Note: The checkboxes under "Required rights" are usually NOT set. They offer the possibility in special cases to make the add-on available not to all supporters, but only to a restricted group, e.g. only to all supporters who also have the right "Inventory - read".
From an existing ticket, the computer name is passed as a parameter to the enteo Management Portal in a second browser. In addition, the focus is set to the tab "Computer Details". This immediately displays all inventory data for this machine.
Type | Action button |
Dialog | Requests (Dispatcher) |
Designation | enteo Inventory (can be freely selected) |
Class Name | links |
Image | enteo.gif (GIF must be created by yourself) or leave field empty |
Position | 12 |
Submit parameters | http://S2020:8080/Inventory/Report.aspx?r=11&mask=<%Computername%> |
In the Knowledge Base module, a button could be set up to immediately display Microsoft's support site with a mouse click after an unsuccessful search in the i-net HelpDesk.
Type | action button |
Dialog | Knowledge Base |
Designation | MS-Support (can be chosen freely) |
Class Name | Links |
Image | MS-support.gif (GIF must be created by yourself) or leave field empty |
Position | 3 |
Submit parameter | http://support.microsoft.com |