The i-net HelpDesk desktop application can be extended in its functionality by add-ons. In the two add-ons GeraetePool and UserDevices it is possible, by activating the checkbox, that the tree structure with the entries is automatically displayed fully expanded immediately.
These settings provide backward compatibility to previous feature expansions that were implemented as add-ons. Add-ons are set up on the server and are then ONLY part of the desktop application, i.e. not available in the web-based Ticket application.
After setup, only the UserDevices add-on is set up by default as the Inventory tab in the Inquiries and Orders modules.
Note: If you do not use the inventory of i-net HelpDesk, you can delete the 2 add-ons. As a result, the inventory tab will no longer be displayed in the client.
The following two options allow separate settings for the corresponding add-ons: