Devices cannot be "ownerless" in i-net HelpDesk. For example, you can set up a "dummy user" for the customer "i-net software" ("z_devices-inetsoftware"). This "dummy user" has the entry "inetsoftware" in the field "Location/Customer" in his user master data. All devices of the customer "inetsoftware" are assigned to the user "z_devices-inetsoftware". If now a new request comes from "Meier, i-net software", then all devices of "i-net software" are listed on the tab. Meier" does not have individual devices (default tab "Devices" is empty).
Type | Tab Dialog |
---|---|
Dialog | Requests (Dispatcher) |
Name | Central Devices (can be freely selected) |
Class Name | UserGeraeteMapping |
Position | 3 |
Transfer parameter | Parameter1;Parameter2 |
Syntax in the Transfer parameter field: GebID;GebID.
In the case of a request from "Customer ABC, Müller", which has the entry "Customer ABC" in the "Location/Customer" field, all devices with "Location/Customer" are listed as "Customer ABC" on the "Central Devices" tab. I.e. for "Customer ABC" one creates a "Device user" (e.g. "Customer ABC, Devices"). No matter who opens a ticket from "Customer ABC", you will always see all devices for this customer on the "Central devices" tab.