Links

Examples of this add-on:

LOGINventory connection

The Munich company "Schmidt's LOGIN GmbH" (https://www.loginventory.de) has developed a powerful and inexpensive tool "LOGINventory". From the i-net HelpDesk a browser window is opened by clicking on a button and a preset URL is opened. As a parameter, any column name from the i-net table "tblUser" can be passed to this URL, usually this will be the placeholder <%Computername%>.

Other column names are: LastName, FirstName, Phone, Email, Room, Department, CostCenter, Free1, Free2, Free3, Free4 and Free5.

LOGINventory starts in the browser, immediately focusing on the computer of the i-net HelpDesk ticket. This will immediately display all inventory data for this machine.

Type Action button
Dialog Requests (Dispatcher)
Designation LOGINventory (can be chosen freely)
Class Name Links
Image GIF must be created by yourself or leave field empty
Position Number indicating the position of the button in the toolbar. Can be left blank.
Submit parameter http://loginventory-webserver/LOGINventory7/default.aspx?pcuid=<%Computername%>

Note: The checkboxes under "Required rights" are usually NOT set. They offer the possibility in special cases to make the add-on available not to all supporters, but only to a restricted group, e.g. only to all supporters who also have the right "Inventory - read".

enteo Inventory (Netinventory) connection

From an existing ticket, the computer name is passed as a parameter to the enteo Management Portal in a second browser. In addition, the focus is set to the tab "Computer Details". This immediately displays all inventory data for this machine.

Type Action button
Dialog Requests (Dispatcher)
Designation enteo Inventory (can be freely selected)
Class Name links
Image enteo.gif (GIF must be created by yourself) or leave field empty
Position 12
Submit parameters http://S2020:8080/Inventory/Report.aspx?r=11&mask=<%Computername%>

Support site of Microsoft

In the Knowledge Base module, a button could be set up to immediately display Microsoft's support site with a mouse click after an unsuccessful search in the i-net HelpDesk.

Type action button
Dialog Knowledge Base
Designation MS-Support (can be chosen freely)
Class Name Links
Image MS-support.gif (GIF must be created by yourself) or leave field empty
Position 3
Submit parameter http://support.microsoft.com