An action to apply a Quick-Ticket on a given ticket. The ticket will then be updated with the settings and editing steps defined by the Quick-Ticket. The following Parameters can be set:
Note: The difference to the Create From Quick-Ticket is, that the Quick-Ticket does not create a new ticket, but carries out the action on an existing one.
Quick-Tickets can be used when standard processes are to be carried out. The Apply Quick-Ticket action allows to apply this standard process to an existing ticket.
Example: With a new ticket to the resource Network Administrator
, a Quick-Ticket Check Hardware
is applied. This Quick-Ticket contains the steps for an initial check of the hardware.