Create Knowledge Base Entry

The Task Planner Action Create Knowledge Base Entry allows the automatic creation of a Knowledge Base entry with all required fields:

• Ticket Reference: Which Ticket should be referred to in the article
• Title: The title of the article
• Category: The article category
• Language: In which language is this article written
• Publishing: Whether to publish this article. If publishing to a location is selected, the location must be set too.
• Location: Must be set if the publishing type is set to Location
• Problem: The decription of the problem that this entry solves
• Solution: The solution of this problem