Permissions

Knowledgebase

  • Access to Knowledgebase: users can access the Knowledgebase. Users with this right gains access to the "public" subset of articles stored in the knowledge base. They can now use search queries to obtain information about the jobs stored in i-net HelpDesk, the steps to solve them, and additional information.
    • Show articles from customer/location: gives the user access to all articles published for all customers.
    • Show articles for supporter: extends the access to articles intended only for "supporters" (for example, the IT staff). All articles in the knowledge base are displayed.
    • Edit and delete articles: authorizes the user to edit and delete articles from the knowledge base