Master Data

The following i-net HelpDesk fields need a short explanation:

• User Class: Is created in the Configuration and must exist before the user is created. Otherwise the default value is used. Enables a "Head of department" → "Employee" hierarchy to be created.

• Location: is defined in the Configuration and must exist before the user is created. Otherwise the default value is used. In customer support, different employees from the same company can be grouped in this way.

• Language: The languages English and German are supported. With the entry Default the language setting of the computer for Java or the language setting of the browser is used. If this setting cannot be determined, then the interface falls back on the language setting of the i-net HelpDesk server (DE or EN).

• Computer name: is determined automatically when the user uses i-net HelpDesk and a network connection is established. Usually the hostname of the computer is detected. If a reverse DNS lookup fails, the IP address is entered.

• Client-Details: is automatically determined when the user logs on to i-net HelpDesk. Here the details of the user agent of the browser are stored.

• User field 1-6: these fields are available for free use. The labels can be customized in the configuration.

Note: if a user is managed by an automatically running data import, its master data will be treated read-only, as any changes would be overwritten by the next data import.