The i-net HelpDesk can be used not only for internal or external support, but also for other scenarios, e.g. Research & Development, Sales & Marketing, Facility Management, Workshop Management, Suggestion Management, Quality Management and so on.
The question is whether a single i-net HelpDesk instance makes sense for several areas of application, or whether it is better to separate them completely, i.e. to work with independent i-net HelpDesk servers and databases that can also run on shared hardware. Experience has shown that a separation makes sense if terms, processes and working methods are clearly different - and above all if data protection is in favor of it. The keyword here is multi-client capability.
The i-net HelpDesk offers some functions that go in this direction, but strictly speaking, it is not multi-client capable. This would mean that all settings, views, settings etc. can be created separately for each client.
What can be clearly separated in a single i-net HelpDesk instance?
What can not be separated?
As you can see, there are certain possibilities, but also clear limits. With the range of functions offered by the i-net HelpDesk, 100% multi-client capability is extremely complex and basically contradicts the desired pragmatism of our solution.
In any case, we recommend that several areas do not make compromises in a single system, e.g. by finding the lowest common denominator for terms. In the end, both areas are dissatisfied and no one is helped.
The normal licensing applies to one i-net HelpDesk server and the associated database. Many of our customers therefore have several licenses or several instances in use. If an additional instance regularly has the same user base, we can offer you a subsequent license for this instance with a reduction of the list price. Please contact helpdesk@inetsoftware for more information on licensing options.