The following i-net HelpDesk fields need a short explanation:
User Class: Is created in the
Configuration and must exist before the user is created. Otherwise the default value is used. Enables a
"Head of department" → "Employee" hierarchy to be created.
Location: is defined in the
Configuration and must exist before the user is created. Otherwise the default value is used. In customer support, different employees from the same company can be grouped in this way.
Language: The languages English and German are supported. With the entry Default the language setting of the computer for Java or the language setting of the browser is used. If this setting cannot be determined, then the interface falls back on the language setting of the i-net HelpDesk server (DE or EN).
User field 1-6: these fields are available for free use. The labels can be customized in the
configuration.
Note: if a user is managed by an automatically running data import, its master data will be treated read-only, as any changes would be overwritten by the next data import.