Please note the following hints for an update installation under Windows.
If you want to make the HelpDesk server directly accessible for the HelpDesk clients, then enable the i-net HelpDesk program hdservice.exe in your firewall or alternatively the port of the HelpDesk server (see below).
Note: Check the correct function of your firewall rule after the update.
No login dialog pops up if the client can connect DIRECTLY to the port of the i-net HelpDesk server. In this case, a single sign-on is performed in the background.
If the i-net HelpDesk server is not directly accessible, a login dialog ALWAYS opens.
The setup updates the existing database of i-net HelpDesk. Make sure that there is a recent backup of the HelpDesk database!
Important: Create a backup in the Maintenance
web application. This will not contain the i-net HelpDesk database.
Yes, your changes will be fully preserved.
Download the update (Windows Installer package; .msi): https://www.inetsoftware.de/de/products/helpdesk/download/download-formular
Recommendation: Temporarily stop your antivirus software (if any) for the time of the update.
Important: Stop the service i-net HelpDesk server
. The service will be restarted automatically after the setup is completed.
Start the update. To do this, double-click on the msi file. The update consists of two parts. One is installing the files and the other is the setup in the browser using a wizard.
Important: Install the i-net HelpDesk setup into the existing i-net HelpDesk directory and follow the setup instructions as described below.
The following are a few pitfalls for the update.
Configuration:
The i-net HelpDesk update deletes the previous service and then recreates it, but with the "Local System" account. As a result, the new service does not get access to the i-net HelpDesk database. After restarting the i-net HelpDesk service in the meantime, you receive the corresponding message that the update no longer has access to the database.
Control Panel > Services
webconfig.txt
.http://localhost:8002/setup/<UUID>
http://localhost:8002/setup/71248829-8b7c-43d8-7fdc-097844a4a326
If the i-net HelpDesk server and database are running in the same virtual environment, then regular snapshots of the virtual machine are the best solution.
The following points should be considered when i-net HelpDesk server and database are to be backed up individually.
i-net HelpDesk Home > Maintenance > Backup / Restore > New Backup
.