Note: Deleting users is not possible here and the menu item is not available. To delete users permanently from INETAPP the user accounts module in the Maintenance application must be used.
Each supporter can customize the layout in the Tickets application. Layout includes showing or hiding:
This menu item sets a user's layout changes as the default for all users. If a user has already made their own layout changes, these will not be overwritten.
If a user makes changes later, e.g. to the layout of the ticket overview, these will take precedence over the settings set as default. Layout settings that the user does not change will continue to be taken from the default.