ITIL

Abbreviation for "IT Infrastructure Library". Contains a series of best practices publications for implementing IT service management (ITSM). ITIL is considered a de facto standard, but certification is only possible for individuals and not for companies or software tools. Companies can be certified according to ISO 20000, which is based on ITIL.

ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.

Define ITIL types

Groups or users with this permission can change the existing ITIL process types "Incident", "Problem" and "Change Request" as well as define new ITIL process types in the "ITIL Primary" and "ITIL Secondary" menu.

Note: The menu entries "ITIL Primary" and "ITIL Secondary" can be renamed in the Translations application.

Note: The configuration takes place in the Configuration Application → Tickets → Values.