The following i-net HelpDesk fields need a short explanation:
Location: is defined in the
Configuration application and must exist before the user is created if the default entry is not correct. In customer support, this allows different employees and customers from the same company to be grouped together.
Language: The languages English and German are supported. With the entry Default the language setting of the computer for Java or the language setting of the browser is used. If this setting cannot be determined, then the interface falls back on the language setting of the i-net HelpDesk server (DE or EN).
Note: if a user is managed by an automatically running data import, its master data will be treated read-only, as any changes would be overwritten by the next data import.