The following system requirements are placed on the individual components to ensure the functioning of the i-net HelpDesk. The requirements are separated by the Server system and the Client.
It is important to note that the system requirements correspond to the minimum requirements in each case and, of course, better hardware can be used as well.
The following requirements are placed on the server system. It should be noted that the database must be considered in addition to the requirements of the i-net HelpDesk server.
The following database systems as well as versions are supported:
As hard disk space for the database server, estimate about 500 MB per 10,000 tickets.
The i-net HelpDesk has the following clients: Tickets web application, Desktop Application and mobile application for supporters. For all clients, a high-performance network connection via intranet or VPN is recommended.
The Tickets web application is a pure HTML5 solution for end users/customers as well as supporters. It supports the latest browser versions of Chrome, Firefox and Safari as well as MS Edge.
The Desktop Application offers all functions for supporters. It is recommended to install the stand-alone Desktop Application. All 64-bit versions from Windows 8.1 onwards maintained by Microsoft, as well as Linux and MacOS are supported as client operating systems.
Installation requires approximately 200 MB disk space and includes a Java VM to run the Desktop Application.
The mobile application for supporters is available for iPhone and Android in the respective stores.