System requirements

The following system requirements are placed on the individual components to ensure the functioning of the i-net HelpDesk. The requirements are separated by the Server system and the Client.

It is important to note that the system requirements correspond to the minimum requirements in each case and, of course, better hardware can be used as well.

Server

The following requirements are placed on the server system. It should be noted that the database must be considered in addition to the requirements of the i-net HelpDesk server.

  • Processor with at least 2.0 GHz and at least 2 cores (including HyperThreading)
    • from five active supporters 4 cores
    • from ten active supporters 8 cores
  • Memory: 1 GB RAM in addition to the requirements of all other components on the server
    • 500MB additional for every 100,000 tickets, e.g. for a total of 500,000 tickets, at least 3.5 GB RAM is required
  • Hard Disk Space: min. 2GB free space
    • per 10,000 tickets additionally 5GB each, e.g. for a total of 500,000 tickets at least 250GB hard disk space is required.
    • SSDs give a dramatically better overall performance
  • Operating Systems: MS Windows Server 2022/2019/2016/2012; MS Windows 11 / Windows 8.1; alternatively Linux / UNIX / OSX 10.9+.
  • HTTP Server: integrated Jetty web server (recommended), MS IIS or Apache 2.x.

Database

The following database systems as well as versions are supported:

  • MS SQL Server 2022 / 2019 / 2017 / 2016 / 2014
  • MS SQL Server 2017 Express (for German localized Windows included in download)
  • Oracle 19c / 18c / 12c / 11g / 10g / 9i
  • MySQL Version 5.x, 8.x

As hard disk space for the database server, estimate about 500 MB per 10,000 tickets.

Client

The i-net HelpDesk has the following clients: Tickets web application, Desktop Application and mobile application for supporters. For all clients, a high-performance network connection via intranet or VPN is recommended.

Tickets web application

The Tickets web application is a pure HTML5 solution for end users/customers as well as supporters. It supports the latest browser versions of Chrome, Firefox and Safari as well as MS Edge.

Desktop Application

The Desktop Application offers all functions for supporters. It is recommended to install the stand-alone Desktop Application. All 64-bit versions from Windows 8.1 onwards maintained by Microsoft, as well as Linux and MacOS are supported as client operating systems.

Installation requires approximately 200 MB disk space and includes a Java VM to run the Desktop Application.

Mobile application

The mobile application for supporters is available for iPhone and Android in the respective stores.