Flat rates

The flat rates of a user allow the recording of different costs per user/customer for the processing of a ticket. INETAPP has the option to store up to three flat rates per user/customer.

Please also check out the billing of costs.

How it works

Tickets consist of individual processing steps, or actions. When entering an action in the ticket, a time expenditure can be set, which is to serve as calculation basis for this action. By default, the costs are calculated based on the hourly rate of the resource.

If a time recording with an individual reference to the user/customer is to be created, then the use of flat rates is possible. For this purpose, a flat rate is selected in the respective action.

flat rates
Figure 1: Actions are managed in the Configuration application in the menu Tickets → Settings → Actions
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Note: The name of the flat rates can be customized in the i-net HelpDesk Desktop application for Supporters in the Options → Dialog modifications menu.