Logging

Log Level

Logging of Database Drivers

File for Logging

Log of the clients

The log of clients is the 'counterpart' to the server log file. If errors occur in the desktop application, then both the server log and the client log are usually of interest to support.

  • i-net HelpDesk menu 'Client log'.
    • This menu item of the desktop application is only available to the INETAPP administrator.
    • The file can be saved, e.g. as PDF.
  • File 'HelpDeskClient.txt' (only for Java desktop application; from the computer on which the error occurred in i-net HelpDesk).
    • The file is located in the user's temporary working directory.
    • Under Windows, you can get there as follows:
      • Start > Run > %temp%