Tickets application

The Tickets application, found on the home page of the i-net HelpDesk server, is a full-featured web interface for ticket processing. It only requires an up-to-date browser for display. Both end users/customers and supporters can launch the ticket application. Depending on a user's permissions in i-net HelpDesk, different content is displayed.

The application can be used on PCs, smartphones and tablets. A key advantage of the Ticket application over the Desktop Application is that no locally installed Java is required, as it is a pure HTML5 solution.

  • End users/customers see only the list of their own requests. They can also create new requests.
  • Supporters the ticket application offers standard ticket processing functions. Missing functions as well as the Inventory and Reports modules will be transferred to the Ticket Application in subsequent versions. If extended functions or the aforementioned modules are required, the Desktop Application must continue to be used.

Further details can be found in the documentation of the Ticket application. The interface is basically identical for end users and customers, as well as for supporters.