In the inventory management of i-net HelpDesk, data about all devices of i-net HelpDesk users can be entered and managed.
For each device, it is possible to enter, among other things:
The configuration is done in the Settings
dialog in the Inventory
module of the desktop application. In the module the data of all devices of one (all) user of i-net HelpDesk are managed. Among other things, the inventory data can help the dispatcher with authorization as well as provide resources with information about devices of the user.
Note: You can automatically populate the i-net HelpDesk inventory fields from an external database, either as a one-time import only or periodically according to the expiration option you choose. You set the settings in the i-net HelpDesk web configuration.
The following buttons are available in this dialog:
The context menu provides:
This tab of the "Settings" dialog is used to manage the quality of service agreements of the inventory management in i-net HelpDesk. This refers to agreements on the course of service and support for a device.
The following data can be specified for each service level agreement:
This tab of the "Settings" dialog is used to manage the device types of the inventory management in i-net HelpDesk.
The following data can be specified for each device type:
With Symbol you specify the name of a *.gif file. In the tree of the Inventory module, the devices of a device type are identified by the symbol (icon) specified here. The specified *.gif file must be an image of 16 x 16 pixels format, which will be stored on the HelpDesk server in the application data directory:
C: -ProgramData\i-net software\helpdesk_System_i-net HelpDeskClient\images
/root/.i-net software/helpdesk_System_i-net HelpDesk/Client/images
/var/root/.i-net software/helpdesk_System_i-net HelpDesk/Client/images
This tab of the "Settings" dialog manages the sellers, dealers from whom this device was obtained (purchased, ordered).
For each seller the following data can be specified:
In this tab of the "Settings" dialog the licenses are managed. This is not a license monitoring, but only the possibility to assign the licenses listed here to a software in the module "Device inventory".
The following data can be specified for each license: