Type description for auto-emails

Description in Configuration > Communication > Auto email Description in JavaScript file
Send email to Resource at ...
Authorization New Order Resource
Incoming email for existing order New Mail
Escalation (manual) Manual Escalation
Escalation (Automatic) Automatic Escalation
Resubmission Reminder
Deadline exceeded Deadline expired
Send email to Dispatcher at ...
Escalation (manual) Manual Escalation
Escalation (automatic) Automatic Escalation
New Request Dispatcher
Deadline exceeded Deadline expired
Send Email to User at ...
Authorization New Order User
Order completion Order finished
New request via e-mail IMAP new Order

As a further distinction there is the possibility to assign with totype:

userto the originator of this ticket
resourceto the processing resource
dispatcherto the dispatcher who authorized this ticket
alldispatchersto all i-net HelpDesk users with the right of a dispatcher

Example: In some cases, there is no "escalation resource" to which a ticket is passed on if it is not processed. Instead, the ticket stays with the resource. Nevertheless, the status should be changed when not processed. In addition, the resource is to be informed via auto-email. The status change can be set up by creating an additional status in HelpDesk Client > Options > Status as well as the reference to it in Configuration > General > Tickets. The sending of the auto-email is realized by the following script:

function checkData(table, out){
	table.put("templatename","autoeskares.txt");
	table.put("totyp","resource");
}
 
function getStatus(){
	return [111];
}