The emails sent by INETAPP are based on text templates, which are located in the directory of the application data to i-net HelpDesk and which can be edited freely:
C:\ProgramData\-net software\helpdesk_System_i-net HelpDesk\Templates
/root/.i-net software/helpdesk_System_i-net HelpDesk/Templates
/var/root/.i-net software/helpdesk_System_i-net HelpDesk/Templates
Write the text you want as fixed information in the template. Use placeholders to determine which information should be inserted from the record of the ticket.
For each template there are two files (depending on the desired email format) with the same name and the file formats: HTML
and TXT
. Below is the description of each checkbox and the name of the corresponding HTML file.
Send email to resource at ... | |
---|---|
New order (authorization) | autorisierenres.html |
email receipt for existing order, user comment or reactivation | maileingangres.html |
resubmission to appointment | vorlage.html |
forwarding of an existing order | manueskares.html |
automatic escalation threshold exceeded 'yellow' | warning.html |
Threshold overflow 'Red' for automatic escalation | warning.html |
Automatic escalation of an existing order | autoeskares.html |
Threshold overrun 'Yellow' on deadline overrun | warning.html |
Threshold overrun 'Red' if deadline is exceeded | warning.html |
exceeded deadline | automahn.html |
Send email to dispatcher on ... | |
request of a user | anfrage.html |
forwarding of an existing order | manueskadisp.html |
automatic escalation of an existing order | autoeskadisp.html |
Deadline overrun | automahn.html |
Send email to user on ... | |
authorize a request for an order | autorisierenuser.html |
ending an order | beenden.html |
New request via email (a template for the incoming account must be specified) | in the mailbox definition |