Inventory

In the inventory management of i-net HelpDesk, data about all devices of i-net HelpDesk users can be entered and managed.

For each device, it is possible to enter, among other things:

The configuration is done in the Settings dialog in the Inventory module of the desktop application. In the module the data of all devices of one (all) user of i-net HelpDesk are managed. Among other things, the inventory data can help the dispatcher with authorization as well as provide resources with information about devices of the user.

Note: You can automatically populate the i-net HelpDesk inventory fields from an external database, either as a one-time import only or periodically according to the expiration option you choose. You set the settings in the i-net HelpDesk web configuration.

Settings

The following buttons are available in this dialog:

  • New (Ctrl + N): Creates a new element in the selected tab.
  • Save (Ctrl + S): Saves a change to the selected tab.
  • Delete (Del): Deletes information in the selected tab.
  • Print Preview (Ctrl + P): Displays the selected tab's data in a side view report. From here you can print the report to your printer.
  • Help (F1): Online help

The context menu provides:

  • Rename
  • New (Ctrl + N)
  • Delete (Del)

Service Level Agreements

This tab of the "Settings" dialog is used to manage the quality of service agreements of the inventory management in i-net HelpDesk. This refers to agreements on the course of service and support for a device.

The following data can be specified for each service level agreement:

  • Name,
  • content of the service level agreement,
  • the resource responsible for this service level agreement.

Device types

This tab of the "Settings" dialog is used to manage the device types of the inventory management in i-net HelpDesk.

The following data can be specified for each device type:

  • Name of the device type,
  • icon (*.gif).

With Symbol you specify the name of a *.gif file. In the tree of the Inventory module, the devices of a device type are identified by the symbol (icon) specified here. The specified *.gif file must be an image of 16 x 16 pixels format, which will be stored on the HelpDesk server in the application data directory:

  • Windows: C: -ProgramData\i-net software\helpdesk_System_i-net HelpDeskClient\images
  • Linux: /root/.i-net software/helpdesk_System_i-net HelpDesk/Client/images
  • Mac: /var/root/.i-net software/helpdesk_System_i-net HelpDesk/Client/images

Vendor

This tab of the "Settings" dialog manages the sellers, dealers from whom this device was obtained (purchased, ordered).

For each seller the following data can be specified:

  • Name of the vendor,
  • phone number of the vendor,
  • fax number of the vendor,
  • email of the vendor,
  • RMA procedure, 1).
  • Vendor's address.

Licenses

In this tab of the "Settings" dialog the licenses are managed. This is not a license monitoring, but only the possibility to assign the licenses listed here to a software in the module "Device inventory".

The following data can be specified for each license:

  • Short name of the license (appears in the selection lists of the device inventory dialog),
  • name of the license,
  • date of acquisition of the software,
  • product name
  • number of licenses per client or per server and
  • any comments. 
1)
Return Material Authorization (return procedure). Manufacturers require a specific procedure for returning defective merchandise, usually a phone or email is used to assign an RMA number, which must be noted on the packing slip