This dialog allows to add new e-mail accounts to the INETAPP server for retrieval and to create new jobs or tickets from them. Read-in e-mails will be removed from the e-mail server afterwards.
The Incoming Mail information consists of the Host Name, or the address of the server, and the Protocol. Note that only Internet standards are available for the supported protocols. Check with your mail administrator if necessary.
Here, the login information is entered using User name and Password to gain access to the mailbox. In addition, two other options are available:
The checkbox must be enabled in the following cases:
Shared mailboxes
(shared mailbox) in MS Exchange.
Example: The user Max.Mustermann should get access to the shared mailbox Shared.MailboxAlias
. Prerequisite: Max.Mustermann has access permissions to the shared mailbox.
User name | Domain\Max.Mustermann\Shared.MailboxAlias |
---|---|
Password | Password of user Max.Mustermann |
Domain
: Domain of the companyMax.Mustermann
: Windows user name (alternatively the e-mail address can be used)Shared.MailboxAlias
: alias name of the mailboxNTLM is an obsolete authentication method formerly proprietary to Microsoft. The alternative is the Kerberos protocol, which is also used by default on Windows since the introduction of Active Directory with Windows 2000.
Fill in these fields so that a possible response arrives in the ticket system. The entry set in the Sender Alias field will be displayed in the Sender field when composing a manual email from the ticket.
@
character, will be used as the user name.The message line informs you about the result of the connection check. In case of a failure, exactly the return message of your mail server is displayed. Use this text when finding a solution or contact i-net software support with it.