Permissions
Ticket
Here is detailed information about ticket permissions. The following is a summary:
ITIL
Here is detailed information about ITIL permissions. The following is a summary:
Inventory
Note: Resource staff and dispatchers who do NOT have permission to the Inventory module will have read-only access to the data in the "Inventory" tab in the ticket.
Reports
Administration
Define Templates: This option allows dedicated access to the menu commands "Define Workflow", "Message Window" and "Open Process Editor" in the i-net HelpDesk Desktop Application for Supporter. In the configuration, "Quick Tickets" can be defined and "Autotexts" can be edited and published for all users with this authorization.