The Tickets application, found on the home page of the i-net HelpDesk server, is a full-featured web interface for ticket processing. It only requires an up-to-date browser for display. Both end users/customers and supporters can launch the ticket application. Depending on a user's permissions in i-net HelpDesk, different content is displayed.
The application can be used on PCs, smartphones and tablets. A key advantage of the Ticket application over the Desktop Application is that no locally installed Java is required, as it is a pure HTML5 solution.
Further details can be found in the documentation of the Ticket application. The interface is basically identical for end users and customers, as well as for supporters.