On the INETAPP server, in the subfolder ...Client\dictionaries
, there is the file custom.txt.
This file can contain 'specialized words' that are relevant for all INETAPP users in the company. Each line of custom.txt contains a term that is terminated with a carriage return.
However, filling the file can also be done by exporting a user file in the Desktop Application and then copying it to the INETAPP server. In the Desktop Application, the Edit dictionary command can be selected in the ticket editing in the spell checker.
In this dialog, there is an Export button that copies the terms added to the dictionary by the user to a text file User dictionary_en.txt
.
The location is the Documents folder on the local computer in the user's profile. The contents of the file can now be transferred to the HelpDesk server in the custom.txt file described above.