Citrix server settings

Environment variable for the local host name

If the i-net HelpDesk desktop appication runs in a terminal server solution (e.g. Citrix), then by default the name of the Citrix server is transferred as the client host.

Solution: If one defines an environment variable for the local host name in the user's profile, then this environment variable can be retrieved (case sensitive).

If the setting is set and no client host name can be determined, the client's Java console displays the output of all determined environment variables. The client host name is determined during the first action (e.g. "request sent").

The same works for the remote desktop protocol. For example, you connect from your local computer (PC1) via RDP to another computer (PC2), start the browser there and access the i-net HelpDesk server (PC3). PC1 is now recognized as the client host name.

Configuration file contains local host name

For the special case "Configuration file contains client host name" the property "Name" is searched for, whose value is used for the field "Computer name".

Example: x:\windows\citrix-init.ini