Emails can be read from the i-net HelpDesk server and made available in a ticket. To make this possible, you must set up the following:
Important: After reading the emails from the mailbox the original mails are deleted from the email server! If an error occurs during reading, the e-mail in question is moved to a folder HD Error Messages
. However, this requires the connection to the mail server via IMAP.
An activated checkbox disables the reading of emails from all mailboxes. Disabling is necessary, for example, if you want to clone your productive i-net HelpDesk running in a VM and use the clone for testing purposes.
In this case, activate the checkbox on the productive system, then create the clone and finally deactivate the checkbox again.
You can activate this checkbox in the following way.
A resource member (listed on the Members tab of this resource) sends a mail outside of the INETAPP to the a mailbox account read by this server, exactly to his resource, i.e. sender of the email is equal to email address of a resource member.
Then:
Web configuration > Auto-mails
).Note: Closed jobs behave as always with email responses, i.e. within the time period for a reactivation, the ticket is opened again. An email receipt after the reactivation time has expired will result in a "ticket closed" error message to the sender.
Opens a new dialog for storing access data to a mailbox.