The configuration of a user data import is a process that is supported by a wizard and is therefore very intuitive. Some options and their effects are explained below.
Options for synchronizing the user data
Import all users, nonexistent users are created in i-net HelpDesk: Required if new users are to be imported.
Missing users in the connection will lead to the deactivation of these accounts in i-net HelpDesk: Useful if accounts deleted or deactivated in the data source are also to be deactivated in INETAPP. Deactivated users are not taken into account when licensing by "Number of total users" in INETAPP.
Important: Tickets from deactivated users are kept and are still assigned to these accounts. Create new tickets for deactivated users is not available.
Note: Only users created via this import in i-net HelpDesk are deactivated. All other users, no matter if they have been created manually or by another import, remain unchanged.
Users with supporter rights may also be deactivated: This option should only be activated if it is absolutely certain that all accounts including supporter accounts that are no longer found in the connection should be deactivated in INETAPP.
Deactivated users in i-net HelpDesk can be reactivated from the connection, if they are not blocked: The option allows users to be reactivated in INETAPP. This allows a 1:1 synchronization of the data source with the user data in the INETAPP, if all previously mentioned options are also active.
Note: An important exception for reactivation is the Set/Edit/Remove Blocking Notice. If a Blocking Notice has been set for a user in INETAPP, the reactivation option does not work because a locked account may not be changed until after a manual check due to GDPR reasons.