The Classify Ticket with ChatGPT action allows you to automatically set one of the available ticket fields by sending the text, e.g. an inquiry text, to ChatGPT along with information about the field, as set up in the configuration. ChatGPT will use the name and, if available, the description of the respective ticket field options.
You can provide additional hints to ChatGPT such as, "if the text relates to robots, set the category to Manufacturing. If it relates to invoices, set the category to Accounting," for example, to set a resource.
The ticket is then automatically modified, and the field is set to the value that ChatGPT found. If there are any errors, they will appear in the Task Planner. If the ticket already has the same field value, it does not modify it.
The Task Planner requires the ticket ID and the ticket field to be set. You can select one of: Category
, Resource
, ITIL
, Priority
or Classification
.