ChatGPT

ChatGPT is a public OpenAI platform for natural conversations using AI technology. The configuration of the ChatGPT plugin provides global connection settings and presets for requests to ChatGPT. The following settings can be made here:

  • OpenAI API key: The API key to be used for requests to the platform. Please refer to https://platform.openai.com/account/api-keys for additional information.
  • Anonymize request content: Phone numbers and email addresses are anonymized in this case so that no personal data is sent to GPT.
  • ChatGPT System Prompt: A preset system prompt to instruct ChatGPT to answer with a specific behaviour. See https://platform.openai.com/docs/guides/chat for additional information.
  • ChatGPT Model: The model to be used for requests. Please check which models are available to you and your API key.

Spam Filter

Enabling the spam filter has the effect of sending text content of received emails to ChatGPT for spam analysis. You have the following options for setting the filter:

  • What to do when spam is detected: You can choose between Delete Ticket, Set Resource and Set Priority for emails detected as spam.
  • Hint providing more context about your company: This is to give ChatGPT a hint about the field in which your company operates. Thus, spam can be better classified and thus sorted out.

Note: Enable the option anonymize request content to protect your customers' data in the best possible way.